Terms of Use

These Terms of Use govern your access to and usage of our official website, including all page browsing, content viewing, product inquiry, order placement, transaction behavior and all other interactive behaviors on the platform. This set of unified usage rules is formulated to standardize platform operation specifications, maintain a safe, orderly and standardized online shopping environment, and protect the legitimate rights and interests of both website users and our platform. All users who visit, browse, register and place orders on this website shall be deemed to have fully read, understood and agreed to abide by all contents of these Terms of Use. If you do not agree with any part of these terms, you shall immediately stop accessing and using our website services.

1. Website Service Overview

Our website is an official online retail platform dedicated to providing high-quality protein bars, protein shakes and a full range of healthy high-protein snacks. We provide users with standardized product display, accurate product information consultation, convenient online ordering, secure payment settlement, stable cross-border logistics delivery and complete after-sales supporting services. All online services provided by the platform are oriented to users who meet the basic browsing and shopping conditions, adhering to the service concepts of openness, transparency, standardization and efficiency.

We reserve the right to adjust, optimize, update and maintain the website functions, page layout, product categories and service modes according to platform operation iteration, user experience optimization and market demand changes. We will ensure the continuity and stability of core shopping services during the adjustment process, and all updated service contents will be presented to users through official website display.

2. User Eligibility & Account Usage Rules

Users who access and use this website shall confirm that they have full civil capacity and legal qualification to conduct online shopping transactions. When users register accounts, browse pages and place orders on the platform, they shall guarantee that all personal information, receiving information and identity information submitted are true, accurate, valid and complete. Any losses caused by false, wrong or invalid information filled in by users shall be borne by the users themselves.

Users shall be solely responsible for the security of their website account, login credentials and personal operation records. All order placement, information modification and service operation behaviors generated under the user’s account shall be deemed to be independently operated and confirmed by the user. Users shall not lend, transfer or sell their platform accounts to third parties, and shall timely log out of the account after use to avoid unauthorized access by others.

If users find abnormal account login, unauthorized operation or information leakage, they shall timely contact us through the Contact Us page on the website to apply for verification and protection processing, so as to avoid further risks and losses.

3. Platform Usage Specifications & Prohibited Behaviors

All users shall abide by public network usage norms and platform standardized rules when using our website services. Users shall only use the website for legal personal shopping and daily product consultation purposes. Any commercial misuse, illegal use and improper operation behaviors that violate public order and good customs and platform rules are strictly prohibited.

Users are not allowed to use this website to carry out any malicious behaviors, including but not limited to malicious brushing of orders, malicious return applications, repeated invalid consultation harassment, improper occupation of platform preferential benefits, intentional disruption of platform transaction order, and malicious attack or interference with website normal operation. Users are not allowed to copy, crawl, intercept or steal website product information, page content, picture materials and user data through technical means without official authorization.

For any user behavior that violates these usage specifications, we have the right to take restrictive measures including but not limited to intercepting invalid orders, restricting account usage, terminating service authorization and retaining follow-up disposal rights, so as to maintain the normal operation order of the platform.

4. Product Information & Transaction Rules

All product pictures, introduction descriptions, nutritional parameter information, flavor descriptions and product specifications displayed on the website are arranged and released based on real product attributes, aiming to provide users with true and intuitive product reference information. We will regularly check and update product information to ensure the authenticity and effectiveness of display content.

All product prices on the website are uniformly settled in USD, and all discount activities, preferential rules and settlement standards are subject to the real-time display of the order settlement page. All platform preferential activities are open and transparent, with no hidden rules or false publicity. Users shall complete independent judgment and reasonable consumption according to their own shopping needs and product information.

After the user completes the order payment, the platform will arrange order processing and shipment in accordance with unified service standards. All paid orders will be shipped within a standard processing cycle, and the goods will be delivered to the user’s designated receiving address within a stable cross-border logistics cycle. We provide global free shipping services for all products and fully undertake all tariffs and additional fees generated during cross-border customs clearance, so that users can enjoy transparent and cost-effective shopping services.

5. After-Sales Service Rules

We provide standardized and user-friendly after-sales service guarantees for all products purchased on the platform. Users can apply for product return services within the official valid return cycle for reasonable reasons such as product experience problems and quality problems. After the returned goods are received and verified, we will complete the refund processing within a unified efficient cycle, and the refund will be fully returned to the user’s original payment account.

All after-sales services are implemented in accordance with the publicly released Return Policy, Refund Policy and Customer Service Policy of the platform. Users shall abide by the unified after-sales processing specifications when applying for return and refund services, and shall not put forward unreasonable demands or maliciously apply for after-sales rights and interests beyond the policy scope.

6. Intellectual Property Rights Protection

All website page layouts, text contents, product pictures, graphic designs, copywriting descriptions and visual presentation effects involved in this platform are protected by intellectual property rules. All exclusive contents displayed on the website are independently planned, sorted and released by the platform.

No user or third party shall copy, reproduce, modify, disseminate, quote or use the platform’s exclusive content and intellectual property contents for commercial purposes without our official written authorization. Any unauthorized infringement behavior will violate the platform’s legitimate rights and interests, and we reserve the right to pursue corresponding responsibilities for all infringement behaviors.

7. Third-Party Link Reminders

Our website may contain external links to third-party platforms during operation, which are only provided for users’ convenient browsing and reference. We have no control over the operation modes, service rules, privacy protection mechanisms and content norms of third-party platforms.

Users need to independently judge the security and compliance of accessing external links, and all browsing and transaction behaviors on third-party platforms are not within the scope of our service management and risk guarantee. We suggest users carefully identify third-party platform information and protect their personal information and property security when accessing external links.

8. Service Limitation & Exemption Description

We will always maintain a stable and high-quality website service level, and try our best to ensure the normal access, stable browsing, smooth transaction and timely service response of the website. In case of temporary service abnormalities caused by objective factors such as network failure, system maintenance, equipment failure, natural environment changes and other uncontrollable situations, we will actively repair and restore the service function as soon as possible, and will try our best to reduce the impact on user shopping experience.

We shall not be liable for any abnormal shopping problems and losses caused by users’ personal improper operation, information filling errors, voluntary abandonment of orders, non-compliant use of products and other personal reasons. We shall also not be liable for service abnormalities and losses caused by third-party logistics, third-party payment channels and other external cooperative platforms beyond our effective control.

9. Term Update & Right Interpretation

We reserve the right to adjust, optimize and update these Terms of Use according to platform service upgrading, business development and user rule iteration. All updated terms will be publicly displayed on the website page, and the updated content will take effect immediately after publication.

Users’ continued browsing of the website, use of platform functions and placement of orders after the term update is deemed to be automatic recognition and acceptance of the latest Terms of Use. We recommend that users regularly check the platform usage rules and policy contents to ensure that they always abide by the latest service specifications.

10. Contact & Consultation Channel

If you have any questions, doubts or suggestions about these Terms of Use, platform usage rules, transaction specifications and service contents, please contact us through the Contact Us page on the website. Our professional customer service team will provide timely, patient and professional reply and guidance services to ensure that all users can use the platform services in a standardized and secure manner.